CBFW Clothing

Privacy Policy

Last updated: 6 November 2026

This privacy policy explains what personal information CBFW Clothing (“CBFW”, “we”, “us”) collects when you use cbfwclothing.store (the “store”), how we use it, who we share it with, and the rights you have over it. CBFW Clothing is based in Nigeria. If you have any question about this policy or your information, contact us at support@cbfwclothing.store.

1. Information we collect

Account information. If you create an account, we store your name, email address, date of birth, your shopping preferences (such as the range you are mostly interested in and whether you want news of new drops), the delivery and billing addresses you save, and a link to the orders placed with your email address. You must be 16 or over to hold an account. CBFW accounts have no password: to sign in, we email you a one-time six-digit code, and that code is stored only in hashed form — there is no account password for us to see or store, in plain text or otherwise. If social sign-in is offered and you choose to use it (for example, “Sign in with Google”), the provider shares only your name and email address with us so we can create and recognise your account; we do not receive your password or your profile picture from the provider.

Order information. When you place an order, we collect your name, email address, phone number, delivery address and the details of what you bought, so we can process, deliver and support your order.

Payment information. Card payments are processed by our payment provider, Kora. Your card details are entered on the payment provider’s secure checkout and are processed by them under their own privacy policies. We do not store your full card number on our systems; we receive confirmation of payment, the amount, and limited details needed to identify the transaction.

Communications. When you contact us — by email, through the store, or on WhatsApp — we keep the content of your messages so we can respond and keep a record of the support we gave.

Technical information. Like most online stores, we receive basic technical information when you visit: your device and browser type, pages you view, and the cookies described in section 5 below. This helps us run the store, keep accounts signed in, remember your cart and protect against fraud.

2. How we use your information

• To create and operate your account, including signing you in (directly or through Google).
• To take payment for, prepare, deliver and track your orders.
• To handle returns, exchanges and refunds under our Terms & Conditions.
• To answer your questions and provide customer support.
• To send you service messages about your account or orders (for example, order confirmations and delivery updates). Where you have opted in, we may also send news about new drops; you can opt out at any time.
• To protect the store against fraud, abuse and unauthorised access, and to meet our legal and accounting obligations.

3. Who we share information with

We share personal information only where it is needed to run the store:

• Payment providers (Kora) — to process your payment securely.
• Delivery partners — your name, address and phone number are shared with the courier handling your order (for example GIG Logistics for some international orders) so they can deliver it.
• Technology providers — the store runs on cloud hosting, database and authentication services (including Cloudflare and Supabase) that store and process information on our behalf under their own security standards.
• Google — only if you choose Google sign-in, as described in section 1.
• Authorities — where we are required to share information by law or a valid legal request.

We do not sell your personal information.

4. How long we keep information

We keep account information while your account is active. We keep order records for as long as needed for accounting, tax and legal purposes, and to handle any later questions about an order. Support messages are kept for a reasonable period after a matter is closed. When information is no longer needed, we delete or anonymise it.

5. Cookies

We use cookies and similar storage that are necessary for the store to work — for example, to keep you signed in, remember what is in your cart, complete checkout and keep the site secure. Payment providers may set their own cookies on their checkout pages. If we introduce analytics or advertising cookies in future, we will update this policy to describe them.

6. Your rights

You can ask us at any time to:

• tell you what personal information we hold about you;
• correct information that is wrong or out of date;
• delete your account and personal information (subject to records we must keep by law, such as order and tax records);
• stop sending you marketing messages.

To use any of these rights, email support@cbfwclothing.store from the email address on your account and we will respond.

7. Security

We use reasonable technical and organisational measures to protect personal information, including encrypted connections (HTTPS) across the store and access limited to the people who need it to run the store. No online service can be perfectly secure, but we work to keep your information safe.

8. Children

The store is not directed at children. You must be 16 or over to hold an account, and we do not knowingly create an account for, or collect account information from, anyone under 16.

9. Changes to this policy

We may update this policy as the store grows. When we do, we will change the “Last updated” date at the top of this page. The version published here is the one that applies.

10. Contact

CBFW Clothing, Lagos, Nigeria
Email: support@cbfwclothing.store